TERMS & CONDITIONS

  1. Country Tree Decor is a Manufacturing, Wholesale and Retail business that delivers high-quality retail products to clients.

  2. Delivery Policy:  Subject to availability and receipt of payment, requests will be processed within 7 (seven) days and delivery confirmed by way of an email.  Courier Service: For local South African deliveries, we make use of PostNet Counter to Counter service. Customer can track the progress of delivery from their website click here.

  3. For international deliveries, we make use of DHL. Customers can track the progress of delivery from their website click here.

  4. Return and Refunds Policy:  The provision of goods and services by Country Tree Decor is subject to availability. In cases of unavailability, Country Tree Decor will refund the client in full within 30 days. 

  5. Cancellation of Orders:  Should the client cancel confirmed and paid order a 30 % administration fee will be charged.

  6. Customer Privacy Policy:  Country Tree Decor shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from - click here

  7. Payment Options Accepted:  Payment may be made via Visa, MasterCard, Debit Card, Cheque Cards, Instant EFT.

  8. Card Acquiring and Security:  Card transactions will be acquired by Payfast that uses the strictest form of encryption, namely Extended Validation SSL with 2048-bit Encryption and 3D Secure is in place for all credit card transactions.  No Card details are stored on the website. Users may go to view their security and fraud prevention - click here.  Payfast Privacy Policy can also be viewed at - click here

  9. Merchant Outlet Country and Transaction Currency:  The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  10. Responsibility:  Country Tree Decor takes responsibility for all aspects relating to the transaction including sale of goods and   services sold on this website, customer service and support, dispute resolution and delivery of goods.

  11. Country of Domicile:  This website is governed by the laws of South Africa and Africa Press Publications (pty) ltd and chooses it's Domicilium Citandi et Executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  12. Variation:  Country Tree Decor may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  13. Company Information:  This website is run by Country Tree Decor, based in South Africa.  Owner: Marie Ridout.

  14. Country Tree Decor Contact Details:  Company Physical Address: 36 Canterbury Str, Oakdale, Bellville, Cape Town , South Africa, 7530.  Call us: +27 071 6711284 or mail us: marie@countrytree.co.za