EXCHANGES & REFUNDS

We hope that you will be satisfied with any purchases made on our online store.

However, if for any reason you are not completely satisfied, please notify us within 7 (seven) days of your receipt of goods. Please send us a picture with your request to: info@countrytree.co.za

 

We will offer an exchange or replacement on all products returned, provided that they are in their original, unopened, unused and undamaged condition.

Should an exchange or refund be requested, you will be liable for the courier costs incurred.  Any surplus funds will be allocated in the form of a cash discount for our online store.

We will consider the condition of the goods being returned before making a refund or exchange.